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f8fa handles your information with a clear purpose: to keep your session running, your wallet records accurate and your contact details reachable when support needs to respond. Access to this platform and the protections described here depend on your local law and eligible region.
When you open an account on f8fa, we collect the details you provide during registration — your contact address, chosen username and the payment method you link to the account. Where you choose Nagad, Rocket or Upay as your deposit channel, transaction reference data passes through that wallet's own infrastructure; f8fa records the outcome on your account ledger but does not store the wallet PIN or mobile banking credentials you entered on the wallet's screen. We also collect session data automatically: your device type, browser identifier and the pages you visited during a logged-in session. This helps us resolve disputes, detect unusual account activity and improve how the lobby loads on your device. All data handling described in this policy applies only where access to f8fa is permitted under local law and the platform's eligible regions. If your jurisdiction restricts or prohibits access, this policy applies to the residual data we hold from your last valid session. We do not share personally identifiable information with advertising networks. Aggregated, non-identifiable usage data may be used internally to shape product decisions. You have the right to ask what we hold and to request corrections at any time through our published support channels.
This policy covers data f8fa collects and processes directly. Four distinct areas define its boundaries, and understanding each one helps you know where to direct a question if something feels unclear.
When you log in, we record the session timestamp and device identifier associated with your account. This data is held on f8fa's own systems and is covered entirely by this policy. You can request a summary of your login history through the account support route.
Deposits and withdrawals processed via Nagad, Rocket or Upay pass through those wallets' own platforms. f8fa records the transaction reference and amount on your ledger, but the wallet provider's separate privacy terms govern what happens inside their app or USSD session.
Game content supplied by studios in our lobby — including titles from Pragmatic Play, Bigtime Gaming, PG Soft and Spadegaming — is delivered through those providers' systems. We do not control the data those studios collect inside their game engines, and their own policies apply to in-game events.
Links from f8fa that take you to an external site, affiliate page or payment processor outside our platform fall outside this policy the moment you leave our domain. We encourage you to read the relevant external policy before submitting data on any third-party page.
Your account data is not locked away from you. Several concrete steps are available to you at any point, and none of them require a formal legal process to start. First, you can review the data we hold on your account by contacting our support team through the email route published on site — ask for an account data summary and we will prepare one. Second, if any detail is wrong — a name spelling, a contact address or a linked wallet number — you can request a correction by raising it through the live chat or email channel; provide the account username and the field you want changed. Third, if you believe your data has been processed in a way that falls outside this policy, you can raise a formal query addressed to our policy contact, and we will respond through the same channel you used. We aim to keep these paths short. The support section below lists the channels available.
Contact support and request an account data summary. Provide your registered username and the email address on the account so we can verify ownership before releasing any details.
Raise a correction request via live chat or email. State the field, the current incorrect value and what it should be. We will confirm the update once identity checks are complete.
If something in this policy does not match what you experienced, write to our policy contact address. We document each query and respond to the channel you used to reach us.
You may ask us to close your account and delete personal data we hold. Residual records required for transaction audit or dispute resolution may be retained for the period specified in our terms before permanent removal.
If this policy raises a question you cannot find answered here, three contact paths are published on the site. Choose the one that fits the urgency of your question — policy and data queries answered through email tend to carry a documented trail that is useful if you need to follow up later.
The live chat widget is visible on the f8fa site when you are logged in. Use it for quick account clarifications. For data-specific requests, follow up with email so there is a written record of the exchange.
Send data and policy questions to the support email address listed in the Contact section of the site. Include your account username and describe the specific data concern so the team can route it to the right person.
The Help Centre on the f8fa site carries published articles on account management, wallet linking and data handling steps. Check there first — many common questions about what we hold and how to update it are answered without needing to contact support directly.
These are the specific practices that shape how your information moves through our systems. None of these involve invented timelines or promises we cannot evidence — each point describes what you can verify from your own account or by contacting support.
f8fa uses session cookies to keep you logged in across pages and functional cookies that remember your lobby preferences. We do not use third-party advertising cookies. You can clear cookies through your browser settings, but doing so will end your active session and reset lobby preferences.
Your password is stored in a hashed form — we cannot read it, and neither can support staff. If you suspect unauthorised access, change your password immediately from the account settings screen and contact support to flag the session for review.
We retain account data for the period necessary to support transaction records, dispute resolution and any obligations that apply in the eligible regions where you accessed the platform. After account closure, we follow the retention schedule set out in our terms before permanent deletion.
When this policy changes in a way that affects your rights, we publish the updated version on this page and note the revision at the top of the document. Continuing to use your account after a policy update means you have had the opportunity to review the change.
These questions cover the points most commonly raised about how f8fa handles account data, wallet references and your rights as someone who uses this platform from Bangladesh or another eligible region.
We collect the registration details you enter: your name, contact email, and the mobile number or wallet identifier you link to the account. If you deposit through Nagad, Rocket or Upay, we record the transaction reference on your ledger. We do not store your wallet PIN or banking credentials.
We do not sell or share your personally identifiable data with advertising networks. Aggregated and non-identifiable usage data may be used internally. Data passes to payment processors like Nagad, Rocket or Upay only to the extent required to complete a transaction you initiated.
Contact our support team by email using the address listed in the site's Contact section. Request an account data summary and include your registered username. We verify your identity before releasing any account details, so provide the email address associated with the account.
Yes. Raise a correction or deletion request through email or live chat. For corrections, state the field and the accurate value. For deletion, note that we may retain certain transaction records for the audit period set out in our terms before completing permanent removal.
This policy covers data we process regardless of where you connect from. However, access to f8fa depends on whether it is permitted under your local law and eligible region. If access is restricted in your jurisdiction, the policy still applies to any residual data we hold from your last valid session.
Session and functional cookies run on mobile browsers the same way they do on desktop. They keep your session active and remember lobby settings. You can clear them via your phone's browser settings at any time, but your active session will end and you will need to log in again.